What we do

WE ARE EXPERTS IN SERVICE REVENUE MANAGEMENT.

The Annuity Management Group specialises in life cycle management of recurring revenues. Our services and expertise offers technology manufacturers and their channel partners the opportunity to break new ground in the optimisation and management of their recurring revenues from maintenance, licensing or service businesses.

Driven by advanced technology, data analytics and experienced service sales experts, we increase sales and income from your service revenue business.

FOCUS, EXPERTISE AND TECHNOLOGY ARE OUR INGREDIENTS FOR SUCCESS

Benefit from more recurring revenues, higher renewal rates, higher customer retention, and considerably more satisfied partners.

Experts increasing service revenues.

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Go to Tesedi Website

Tesedi authorised service-only distributor for Hewlett Packard. To the website

Support Warehouse: Renewal Management Specialist.
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Europlus Direct: Worldwide IT Maintenance Specialist.
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Your advantages

100% FOCUS ON YOUR RECURRING REVENUES.

Annuity Management leads to more business and increases the customer lifetime value of your existing customers. In addition, you can learn more about your customers, detect early trends and opportunities for additional business, and benefit from valuable customer feedback and sales insights.

With Annuity management you maintain full overview and control over your recurring revenues. Our expertise and our focus are your advantage.

Revenue Lifecycle Management

Revenue Lifecycle Management
  • More sales, higher profits
  • Higher renewal rates
  • Increased customer loyalty

Support from experienced service experts

Support from experienced service experts
  • Years of experience in service revenue management
  • 100% administrative relief; proactive quoting
  • 100% focus on retention over the entire revenue lifecycle

Use of state of the art technology

Use of state of the art technology
  • Fast turnaround times
  • Highest quality; efficient handling
  • Total transparency on your recurring revenues

Data analytics and customer insights

Data analytics and customer insights
  • Optimal service coverage
  • Identification of service up-selling
  • Sales insights, market feedback and customer behavior

THE INCREASING AND PROACTIVE MAINTENANCE OF EXISTING REVENUES IS UP TO SEVEN-TIMES MORE EFFICIENT AND MORE THAN TWICE AS PROFITABLE AS ACQUIRING NEW CUSTOMERS.

With us, you increase your recurring service revenues.

Annuity Management - Increase your service revenues

Annuity Management enables revenue management customised to your needs – from the initial recognition of your service revenues, to professional quoting for the service needs of your customers, to the processing of renewals all the way to the proactive management of your recurring revenue during their entire annuity life cycle. With us, you can easily and reliably boost your recurring revenues.

Revenue Lifecycle Management

Onboarding and Adoption

On boarding and adoption

You and your partners have successfully gained a new customer and thus recurring contract business (e.g. the sale of a service or license agreement). In the on-boarding and adoption process, you provide us with the relevant information for these service agreements (sales data, contract data, and product data) and we gather this in our IT systems that have been especially developed for this purpose. You can thus be sure that your customer potential is comprehensively gathered and cared for right from the beginning.

First impressions count – we will gladly support you and your customers.

Beginning

Sales Enablement and Quoting

Sales Enablement and Quoting

Our systems, best practice renewal processes and experienced service experts support you and your partners to do an insightful service revenue management. Our service platform checks configuration, service coverage, user behavior and renewal periods and creates an optimized and verified quote. Not only are deadlines and service levels verified but also the possibility of bundling existing supplementary agreements into the tender.

Service and Coverage Optimization

Service- & Coverage Optimisation

Service revenues are not only an excellent tool for customer retention – they further provide a good opportunity for up/cross selling (e.g. up-selling service-level from a reactive to a proactive premium service, etc.). Service and coverage optimisation thus permanently and sustainably increases the customer lifetime value of existing customers.

Our IT systems and our service experts provide continual support in recognising and realising such up-/cross-selling opportunities and ensure that your customers receive contract coverages tailored to their profile and needs.

Warranty Conversion und Renewal Management

Warranty Conversion und Renewal Management

Usually between 120 and 90 days prior to contract expiration, customers receive a verified and to their profile optimised quote (either proactively or automated). In line with the renewal processes of our customers, our service experts then ensure that contracts pending are renewed on time.

Analytics and Data Insight

Analytics and Data Insights

Are you optimally hedging your existing customer potential? How high are your renewal rates? How long are your renewal sales cycles? What is the true customer life time value of your customer base? Are your recurring revenues optimally cared for when renewed via the channel? What do you know about your customers usage? Do you regularly receive market feedback? How satisfied are your channel partners? Is your pricing policy correct? Do you generate new business leads from your existing business?

Through annuity management analysis and data analytics, you will benefit from valuable customer feedback and sales insights. Keep in mind for annuity management its true to say “Satisfied and well served customers remain even after the end-of-life loyal customers.

Annuity Management Webinar

Benefit from more sales, more profit and higher renewal rates.

Take part in one of our webinars to learn how Annuity Management can significantly increase your recurring revenues.

Webinar registration

Service revenue management is our business – utilise the opportunities it can offer to you and benefit from higher renewal rates and higher service revenues.

Tailored to your needs, your sales strategy and your processes – with us you will find the right end-to-end solution for the long-term care of your recurring revenues.

Service Revenue Management Solutions

Systematic – data-driven – Sales Engine

Workflow Solutions

Whether high-touch or low-touch, individual or standardised contracts or even the ongoing monitoring of your recurring subscriptions, supported by our advanced IT systems, with us you will find the right service revenue management solution that is tailored to your needs and workflow.

Annuity Management as a Service

With us, you will find the right sales solution to ensure that your recurring revenues were managed optimally and completely through your entire end-to-end lifecycle.

Tailored to your sales strategy, supported by the latest technology and proven best practice sales processes and experienced sales experts, you will boost your sales activities through our as a Service Annuity management solutions. Thus, you have always full overview and control of your recurring sales and you also increase your renewal rates and profit from significantly more sales.

As a Service-only-Distributor, we offer you and your channel partners a channel revenue management solution that ensures that your partners have all the necessary support they need to successfully renew expiring service agreements. In addition of working very closely with your partners we also take on the entire billing and collection of the contract extensions and provide your partners with a performance based incentive package that is tailored to your distribution channel and that allows your partners to participate in the upside when successfully increasing contract extensions.

Annuity Management Webinar

Benefit from more sales, more profit and higher renewal rates.

Take part in one of our webinars to learn how Annuity Management can significantly increase your recurring revenues.

Webinar registration

We have specialised in annuity management of service revenues for technology companies, who generate such recurring revenue by selling maintenance and license business.

Whether maintenance contracts for IT hardware manufacturers, license and support contracts for software vendors, maintenance and support agreements for medical and diagnostic equipment manufacturers or service and maintenance agreement for telecom and network manufacturers, annuity management leads to more business and increases the customer lifetime value of your existing customers.

Service and maintenance agreements for IT hardware manufacturers

Service and maintenance agreements for IT hardware manufacturers

Licensing and support agreements for software providers

Licensing and support agreements for software providers

Maintenance and support agreements for manufacturers of medical and diagnostic devices

Maintenance and support agreements for manufacturers of medical and diagnostic devices

Service and maintenance agreements for telecommunications and networking equipment manufacturers

Service and maintenance agreements for telecommunications and networking equipment manufacturers

With our revenue management solutions tailored to your industry, you will benefit from more recurring revenues, better renewal rates, higher customer retention and more valuable sales insights.

Annuity Management Webinar

Benefit from more sales, more profit and higher renewal rates.

Take part in one of our webinars to learn how Annuity Management can significantly increase your recurring revenues.

Webinar registration

Ready, set, grow

Annuity Management Effect

Annuity Management Effect

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Revenue Lifecycle

Revenue Lifecycle

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Tesedi Case Study

Tesedi Case Study

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Research and White Papers

Research & White Papers

To Overview

Tesedi – Hewlett Packard Enterprise Annuity Management Programme

Increasingly more customers and business partners are evaluating companies according to the services they get surrounding the core product. Hewlett Packard Enterprise (HPE) successfully achieved the goal of continually increasing this “Total Customer Experience”. For years, Tesedi has been gaining significance in Switzerland. Tesedi expertly advises and supports mutual customers in all matters that guarantee a smooth operation of their infrastructure of HPE (e.g. maintenance contracts as well as HPE premium level services such as proactive care and data centre care for data centres).

Marcel Borgo
GM Hewlett Packard Enterprise Switzerland
More about Tesedi

Annuity Management Group
Experts increasing service revenues

The Annuity-Management group specializes in revenue lifecycle management and customer success management solutions for technology providers.

As a highly specialised service provider for recurring revenues, (“annuities”), Annuity-Management offers comprehensive set of end-to-end solutions for service revenue management that increase renewal rates of maintenance, support and subscription agreements. Through our service our customers increase their recurring revenues and benefit from higher customer retention and significantly higher profits.

Our expertise, our technology and our focus are your advantages!

Customer Success Management

Capturing the service revenue economy.

CEO - Matthias Knaur

Matthias Knaur

CEO e-Mail to Matthias Knaur
CFO - Daniel Tellenbach

Daniel Tellenbach

CFO e-Mail to Daniel Tellenbach
MD German Operation - Markus Aufflitsch

Markus Aufflitsch

MD German Operation e-Mail to Markus Aufflitsch
MD UK/IR Operation - Chris Hoyle

Chris Hoyle

MD UK/IR Operation e-Mail to Chris Hoyle
MD French Operation - Jacques Baldinger

Jacques Baldinger

MD French Operation e-Mail to Jacques Baldinger
MD Swiss Operation - Yves Schaltegger

Yves Schaltegger

MD Swiss Operation e-Mail to Yves Schaltegger
Director Technology - Andre Affolter

Andre Affolter

Director Technology e-Mail to Andre Affolter
Corp Dev - Florian Holst

Florian Holst

Corp Dev e-Mail to Florian Holst
MD EPD EMEA Operation - Michelle Littlewood

Michelle Littlewood

MD EPD EMEA Operation e-Mail to Michelle Littlewood
MD EPD A/NZ Operation - Steve Potts

Steve Potts

MD EPD A/NZ Operation e-Mail to Steve Potts
VP NA Operation - James Hassard

James Hassard

VP NA Operation e-Mail to James Hassard

Capturing the service revenue economy.

Dr. Ludwig Bertsch

Dr. Ludwig Bertsch

e-Mail to Dr. Ludwig Bertsch
Dr. Philipp Schülin

Dr. Philipp Schülin

e-Mail to Dr. Philipp Schülin
Kurt Studerus

Kurt Studerus

e-Mail to Kurt Studerus
Matthias Knaur

Matthias Knaur

e-Mail to Matthias Knaur

Our Partners

KVD Kundendienst-Verband

KVD Kundendienst-Verband

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Vacancies

We currently do not have any vacancies.

Get in contact with Annuity Management

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Address

Annuity Management AG
Glatt Tower
P.O. Box
CH-8301 Glattzentrum Wallisellen

Telephone

Fon: +41 43 555 0 200
Fax: +41 43 555 0 201

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